The Public Utilities Regulatory Commission (PURC) has directed the Electricity Company of Ghana (ECG) to resolve growing concerns over its prepaid metering system within 48 hours.
The order follows an emergency meeting between the regulator and the power distributor after numerous consumers complained that their prepaid electricity credits were depleting faster than expected.
PURC has instructed ECG to submit a comprehensive report outlining the cause of the issue and the corrective measures being implemented to address it. The Commission said the intervention is aimed at protecting consumers and restoring confidence in the prepaid vending and metering system.
Speaking in a recent interview, Acting Executive Secretary of PURC, Dr Shafic Suleman, stressed that consumer protection remains the Commission’s top priority.
“The consumer must be protected, safeguarded and be able to have equal access to ECG and that is the focus. ECG is supposed to work timeously to solve the problem,” he stated.
Dr Suleman expressed optimism that ECG would act swiftly but warned that the Commission would not hesitate to invoke appropriate legal measures if the directive is not complied with.
The regulator has signalled its readiness to take further action should the situation remain unresolved beyond the stipulated timeframe.